Shipping & Delivery

• Are there any additional costs associated with returning an order due to customs and taxes?

  Yes, if you wish to return an order because of customs and taxes, you will need to cover any additional shipping costs that may be incurred for the return shipment.

• Can I ship to any country internationally?

  We ship to many countries worldwide; however, there are a few exceptions due to various shipping constraints. See: [https://delugs.com/pages/shipping](https://delugs.com/pages/shipping)

• Can shipping costs increase unexpectedly?

  Yes, due to volatile oil prices, shipping costs can increase significantly. In such cases, we reserve the right to withhold shipment or charge additional shipping costs if the shipping expense to your location becomes prohibitively high. We appreciate your understanding in such situations and wil...

• Can you provide any assistance or guidance regarding customs and taxes for international orders?

  While we cannot directly assist with customs and taxes, we recommend checking with your local customs authorities or tax agencies to understand the potential charges associated with your order. It's important to be aware of any additional fees before placing your order.

• Do you offer any subsidies for international shipping costs?

  Yes, we subsidise part of the shipping cost based on your order value. Subsidies vary depending on your location and order amount. Please see our Shipping Guide: [Shipping - Delugs](https://delugs.com/pages/shipping)

• Do you ship internationally and which countries do you deliver to?

  We ship all orders internationally from Singapore via DHL Express. These will typically arrive at your destination within one week, however it might vary due to unforeseeable factors. Shipping to these countries are not available: Russia, Ukraine, Belarus, Ascension, Bovet Island, British India ...

• Do you ship to PO Box addresses or APO/FPO addresses?

  No, we do not ship to PO Box addresses, APO, or FPO addresses. We only ship to residential and business addresses.

• How are customs duties and taxes handled for international orders?

  For certain countries (including the United Kingdom, Norway, Monaco, India and the European Union), we offer DDP (Delivered Duty Paid) where taxes and duties are prepaid. For other countries, you'll be responsible for these fees upon package arrival, and they will be collected by the shipping car...

• How do I request Same Day Delivery via Grab Express?

  Make sure to select the Grab Express shipping method upon checkout. Orders placed after 4pm will be delivered the next business day.

• How long does it take to process and fulfil an order?

  Orders are typically fulfilled within 1-3 business days, unless there's a sudden influx of orders. Please allow an additional 3-5 business days for transit to your destination country.

• Is order pick-up available?

  Yes, you can opt for order pick-up during the checkout process. Pick-ups are available on weekdays from 10.30am to 5.30pm at our location in Singapore.

• Is there an alternative, more economical international shipping option available?

  Currently, we do not offer cheaper, non-courier/postal international delivery services because they can be unreliable and have long shipping durations.

• Is there free shipping for domestic orders in Singapore?

  Yes, we provide free shipping for Singapore orders above US$30. Orders below US$30 incur a US$4 shipping fee.

• What are the shipping options for domestic orders within Singapore?

  We offer Regular Shipping, which takes 1-3 business days (QExpress), and Same Day Delivery via Grab Express (+$15 USD) on weekdays if ordered before 4pm. Self Pick-Up is also available.

• What is the international shipping method you use?

  We ship all international orders via DHL Express, which typically arrives at your destination within one week.

• Where are you located?

  55 Ubi Ave 1, #06-16Singapore 408935

• Where do you ship orders from?

  All orders are shipped directly from our store in Singapore.

• Who is responsible for customs and taxes on orders placed with Delugs?

  We are not responsible for any customs and taxes that may be incurred due to your order.